Childhood Hunger
We may support efforts that help provide meals, fight food insecurity, and help children receive the nutrition they need to grow, learn, and thrive.
FAQ's
Frequently Asked Questions
Ordering
How do I place an order?
Browse our collection, add your favorite items to your cart, and complete checkout using our secure payment system.
Can I cancel or change my order?
If your order has not yet been processed, we'll do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.
Shipping
How long does shipping take?
Most orders arrive within 7-15 business days. While many orders arrive sooner, occasional carrier delays may occur.
Will I receive tracking information?
Yes. Once your order ships, you'll receive an email with your tracking information.
Why did my order arrive in multiple packages?
Some items are shipped from different fulfillment locations to get your order to you as efficiently as possible. It's normal for packages to arrive on different days.
Do you offer free shipping?
Yes. We offer free standard shipping on every order.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for most unused items in their original condition and packaging.
To begin a return, please contact our customer support team with your order number.
Certain items may not be eligible for return due to hygiene, safety, or other product-specific reasons. Any exceptions will be noted on the product page.
When will I receive my refund?
Once your return has been received and inspected, approved refunds are typically processed within 5-10 business days back to your original payment method.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue quickly.
Payments
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, PayPal, and other payment methods available at checkout.
Is my payment information secure?
Yes. Your payment information is encrypted and securely processed through Shopify's trusted checkout system.
Products
Are your products covered by a warranty?
Warranty coverage varies by product. If a manufacturer warranty applies, it will be noted on the product page.
How do I know if an item is in stock?
Product availability is displayed on each product page. If an item becomes unavailable after purchase, we'll contact you with available options.
Customer Support
How can I contact Earthbound Outdoors?
You can reach us through our Contact Us page or by emailing our customer support team. We aim to respond within 1 business day.
Where can I track my order?
Visit our Track Your Order page and enter your tracking number to view the latest shipping updates.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to store@earthboundoutdoors.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, Thanks!
About Earthbound Outdoors
Who is Earthbound Outdoors?
Earthbound Outdoors is an online outdoor lifestyle brand dedicated to helping people enjoy camping, hiking, bushcraft, survival, and outdoor adventure with quality gear, helpful resources, and exceptional customer service.
Our Promise
We're committed to providing quality outdoor gear, responsive customer support, secure shopping, and a positive experience from checkout to delivery. If you ever have a question or concern, our team is here to help.
Earthbound Outdoors Gives Back
We believe adventure is better when we take care of each other and the world around us. As our business grows, we hope to support causes that make a meaningful difference.
Our Initiatives
Earthbound Outdoors may support organizations and initiatives focused on strengthening communities and protecting the natural world.
Military Veterans
We are grateful for the service and sacrifice of military veterans. We may support organizations that provide resources, care, and opportunities to those who have served.
Environmental Conservation
We may support initiatives that protect natural spaces, preserve wildlife habitats, and encourage responsible outdoor recreation for future generations.
Together, We Can Make an Impact
Every order helps us continue building Earthbound Outdoors. As we grow, so does our ability to explore ways to support causes that align with our values and the communities we care about.
Thank you for being part of the journey.
Thank You
Thank you for supporting Earthbound Outdoors. Together, we can build stronger communities, support those in need, and protect the places we all love to explore.
Explore Our Gear
Earthbound Outdoors may support charitable organizations, community programs, and conservation initiatives at its sole discretion. Any contributions, partnerships, campaigns, or giving programs are voluntary, may change or end at any time, and are not guaranteed or tied to individual purchases unless expressly stated for a specific promotion or campaign.